Nothing. No preparation treatment. You do not need to leave the house
NO! None of NZs pest ant species eat wood
You don't! We don't do an interior spray. You can be there while we do the job.
All insulation needs to be removed. All timber needs to be bare ( free of paint and varnish). Under the house needs to clear for access to do the treatment Please clear under the house of hazards e.g. broken glass
Depending on the size of the house and areas treated 1-2 days
Sorry we don't offer a service for the treatment of Borer in furniture.
Nothing. No preparation treatment. You need to plan to leave the house/apartment for 3 hours
Bed bugs are relatively uncommon in NZ and mostly in apartments. Customers with bed bugs have no problem seeing them. The are happy to send pictures or describe them. People who are convinced by the internet they have bed bugs and haven't seen them, are more common. These are bites from an UNKNOWN SOURCE and most likely NOT bedbugs
NO! Bites are not diagnostic of the type of pest.
NO! Bite alone can not diagnose what type of insect/spider is biting you
Bed bugs requires plan based on situation. This often requires more than just chemical spray.
NO! Until you see the insect that is biting you its bites from an UNKNOWN SOURCE. These bite or welts can be from a pest but also NON pest sources too. You need to see/ catch/ describe what insect is biting you. If you find an insect put it in a jar and take a photo of it. TIP: Once in a jar to slow it down put it in the fridge or freezer until it has stopped moving quickly.
Bed bugs can not be diagnosed alone by bites.
NO. We do not offer the silver bullet guarantee on apartments with adjoining corridors ( multistory )
Depends on the species of cockroach you have. German cockroaches is a NO Preparation treatment you need to plant to be out of the kitchen for 90 minutes. Do not move the fridge or empty the panty. GISBORNE cockroaches put food away. Clear window sills, pull curtains back and blinds up. Exclude pets and cover pet fish. You need to plan to leave the house for 2- 3 hours
Unlikely. As German Cockroaches need to be somewhere warm, they are mostly not found in the bathroom. However in a large infestation they can sometimes be found through out a house. Mostly cockroaches in the bathroom are Bush cockroaches that have come inside by accident.
NO! This is an urban myth . If you stand on a cockroach you will kill it and its babies.
Please clear any items on window sills. Pull curtains back and blinds up. Put food away. Cover pet or Gold fish.
NO! Only two species are found in warm areas. The rest prefer cool environments like outside bark gardens and foliage
Please clear the floors ( e.g. clothes electronics) and run the vacuum around the house. Please clear under beds. Pick electronics off the floor e.g. laptops modems. Cover or remove electronics e.g. security cameras. Please put food away, cover pet fish and exclude pets You need to plan to leave the house for 3 hours to let the spray dry
People are hyped up my misinformation on the internet and the media sensationalizing Bed bugs. They are uncommon in Auckland
YES! Our treatments kill all the fleas present in the house/business. However cocoons hatching out new fleas. These new small black coloured fleas from cocoons take up to four weeks to be treated.
Our treatments kill all the adult fleas in the house or business immediately. The cocoons if present will all hatch out within 4 weeks. During the first four weeks you may get flea bites as the newly hatched fleas ( small and dark ) take a blood meal then perish.
Please take as many things off the floor as practical e.g. laptops, shoes and clothes. Please clear under beds. Please out food away. Please cover pet fish. Exclude your pets. And run the hoover around.
Commonly customers do NOT have a cat or dog. Mostly we don't know where the fleas come from.
No we dont offer exterior treatments for fleas
Put food away. Clear window sills, pull curtains back and blinds up. Exclude pets and cover pet fish. You need to plan to leave the house for 3 hours Electronics, please cover or remove these e,g, security cameras are often where spray needs to be applied.
NO! If you want to stop flies coming into your home or business you need to put up some form of barrier e.g. mesh or close all the doors and windows and air condition the house/business.
No. This is not required by ACES pest control. This is because we use directional sprayers that only spray where directed. We DO NOT use misters and foggers inside your house as these coat everything in your house with chemicals.
No. This is not required by ACES pest control.
It depends on the treatment. Some have no stand down period e.g. ants others have 2-3 hours. The stand down period is to let the spray particles/chemicals dry and come out of suspension.
Once the 2-3 hour stand down period has passed, please re enter the house or business. Please open the windows and doors and let the air move for 30 minutes. Please wipe down any food preparation areas with a damp cloth.
Nothing. This a no preparation job
NO! Mostly chewed pipes are from mice. They don't drink water as they get their moisture from their food. They chew the soft plastic mains pressure water pipes as pleasant past time. Much like humans shew gum.
Mice are rapid and prolific breeders. When an infestation gets going you need professional help. Mice will make you and your family ill.
Once the job is completed we will show you exactly where the mice gained access
No. Our treatments are synthetic chemicals. Many of them have the same safety profile as organic treatments. Remember Lead and Arsenic are organic . Organic doesn't make it safe.
Yes. Organic Pyrethroid sprays have the same safety profile as synthetic Pyrethroid sprays. They are from the the same class and have similar characteristics in terms of being low toxicity to mammals.
Nothing. Rats are NO preparation job
NO! The rats near the stream are the sewer rats that are poor climbers. The noises in your ceiling are either from roof rats who are excellent climbers. Or mice who can sometimes be found in a ceiling space or birds, in particular in spring.
NO! If the home owner uses non professional grade bait incorrectly you will make the rats sick and they will die in the walls. Professional grade bait used correctly drives them outside for water.
There is no scientific evidence that they do or don't. At the moment its all subjective theory and customer comments,
Ask the salesperson for a published study that the devices work. Remember the consumer protection groups in NZ and Australia have already established that is no evidence that these devices work!
This is called secondary poisoning. Its has been documented in Birds of Prey. It has been never been documented in domestic cats or dogs. Anywhere in the world. Ever.
No. We use controls that are excluded from your dog. This means your dog doesn't have access to the controls. There is NO risk to your pet dog.
The exterior spray chemicals can not be reapplied before 60 days of the first application. If after this time your believe the ants are not being controlled, please get in contact with your invoice number so I can check the records of what was used and when.
Please note: A four week follow up visit is included in the original treatment cost. At the four week follow up visit I will inspect for any life cycle of bed bugs If after four weeks you are still having issues please send your invoice number and I will get in contact. Please note if encasements are perforated then this voids the guarantee. Also if you have subsequent to treatment and follow up brought into your dwelling infested items e.g. infested bed this also voids the guarantee.
You need to wait for 9 months for the PestBor to control the Borer larvae After nine months if you see Frass ( yellow powder) coming from the Borer pinhole please send your invoice number and I will be contact.
Sometimes cockroaches can be dormant and hide in your house. Also some of the treatments take up to one week to work. (i) German cockroaches. Mild infestation wait for one week. Heavy infestation two weeks. (ii) Gisborne cockroaches. Please wait for one week for the treatments to work. Also have your trimmed back the foliage touching your home/ structure? If not, foliage touching the structure voids the guarantee.
To establish that the treatment has worked you need to wait for four weeks for the Insect Growth Regulator to work on the cocoons. If after four weeks you are still getting bites, you need to provide evidence that there are fleas causing the bites. A photo is preferred. Or a flea you have caught in a container. Bites from an unknown source do NOT qualify for a guarantee claim.
The silver bullet guarantee doesn't apply to flying insects. We can return and charges will apply. ACES pest control suggests you put up screens to block out the flies and or close doors and air condition your home.
Mice are basically stupid. As a result they are little unpredictable. You need to wait two weeks for establish the treatment hasn't worked. If after two weeks you still have mice please send your invoice number and I will get in touch shortly.
If after 2-3 weeks there are still signs rats are present please send your invoice number and I will be in contact shortly. Please note: if you go a period of time after the two weeks with no evidence there are rats, these are most likely a new group of rats and not covered under the Silver Bullet Guarantee. Please contact me with your invoice number to discuss.
If after a week you are still seeing spiders please send your invoice number and I will get in contact. Please note the exterior webs need to be left up for seven days before being taken down with a broom or cloth ( not water blasted)
If after 3 days there are still wasps coming and going then please send your invoice number and I will be in contact shortly. This has happened only once in 15 years of trading.
No. The Silver bullet guarantee is not available to commercial customers.
No. As the pest issue can be coming from the apartment along the corridor or through the building services. ACES pest control suggests you ask the body corporate if they have a pest controller already working for them.
No. ACES pest control can not stop flying insects flying in though open doors/windows. Therefore the silver bullet guarantee does not cover flying insects.
If you steam clean the floors in the first four weeks after a flea treatment you void the guarantee.
If you choose to use supermarket or pet shop fleas treatments to treat your pet (s) for fleas then this voids the Silver Bullet Gaurantee.
Please leave spider webs up. Put food away. Clear window sills, pull curtains back and blinds up. Exclude pets and cover pet fish. Windows shut is preferred but not essential You need to plan to leave the house for 3 hours Please schedule house washes before the treatment ( not same day or after)
No. Please wait a week for the spiders to run over the webs then remove them. After a week, please use a broom (not water) to remove the webs
Nothing. Please leave the nest alone.
Once the nest is destroyed it can't come back to life. Once the queen is dead the entire nest dies. Sometimes we take the nest away too.
Wasps harvest wood to make into paper for their nests. If you have unpainted wood then it could be bringing in the wasps so they can harvest it. You may wish to paint or varnish the wood and the wasps may go else where.
Wasps fly in one of two directions, either to the nest or to a food or water source. You need to observe their flight patterns to find their nest.
Wasps fly up to 200m to forge.Your nest (s) is/are within 200m of the wasps you are seeing.
NO. We only offer wasp nest destruction as a service. Please find the nest first and then contact ACES pest control.
Wasps use the nest to feed. They only gather raw materials and can not feed themselves. When the nest is destroyed the returning wasps are trapped outside and can not feed. After a few hours they will go away.
NO. We don't offer a wasp nest finding service. Please find the nest then call us.