FAQS pest control auckland

ANTS: WHAT PREPARATION IS REQUIRED FOR ANTS?
Nothing. No preparation treatment. You do not need to leave the house
ANTS: CAN SOME ANTS EAT THE WOOD IN HOUSES?
NO!  None of NZs pest ant species eat wood
ANTS: FOR AN ANT TREATMENT HOW LONG DO I HAVE TO BE OUT OF THE HOUSE?
You don't! We don't do an interior spray. You can be there while we do the job.
BORER: WHAT PREPARATION IS REQUIRED FOR BORER?
All insulation needs to be removed. All timber needs to be bare ( free of paint and varnish). Under the house needs to clear for access to do the treatment Please clear under the house of hazards e.g. broken glass
BORER: HOW LONG DOES A TYPICAL BORER JOB TAKE?
Depending on the size of the house and areas treated 1-2 days
BORER: I HAVE SOME FURNITURE WITH BORER HOLES IN IT. CAN YOU TREAT THIS?
Sorry we don't offer a service for the treatment of Borer in furniture.
BED BUGS : WHAT PREPARATION IS REQUIRED FOR BED BUGS?
Nothing. No preparation treatment. You need to plan to leave the house/apartment for 3 hours
BED BUGS: HOW MANY BED BUG CALLS TO ACES ARE ACTUALLY BED BUGS?
Bed bugs are relatively uncommon in NZ and mostly in apartments. Customers with bed bugs have no problem seeing them. The are happy to send pictures or describe them. People who are convinced by the internet they have bed bugs and haven't seen them, are more common. These are bites from an UNKNOWN SOURCE and  most likely NOT bedbugs
BED BUGS: I WENT TO THE DOCTOR WITH SOME INSECT BITES AND HE TOLD ME IT'S BED BUGS?
NO!   Bites are not diagnostic of the type of pest.
BED BUGS: I HAVE BITES IN A LINE FROM AN UNKNOWN PEST IT MUST BE BED BUGS ?
NO!   Bite alone can not diagnose what type of insect/spider is biting you
BED BUGS: HOW DO YOU TREAT BED BUGS?
Bed bugs requires plan based on situation. This often requires more than just chemical spray.
BED BUGS: I HAVE BITES BUT DON'T HAVE PETS SO IT CAN'T BE FLEAS THEREFORE IT MUST BE BED BUGS?
NO!      Until you see the insect that is biting you its bites from an UNKNOWN SOURCE.  These bite or welts can be from a pest but also NON pest sources too. You need to see/ catch/ describe what insect is biting you. If you find an insect put it in a jar and take a photo of it. TIP: Once in a jar to slow it down put it in the fridge or freezer until it has stopped moving quickly.
BED BUGS: I HAVE A FEW BITES FROM AN UNSEEN INSECT IS IT BED BUGS?
Bed bugs can not be diagnosed alone by bites.
BED BUGS: I HAVE FOUND BED BUGS IN A MY MULTI STORY APARTMENT DOES THE SILVER BULLET GUARANTEE APPLY?
NO. We do not offer the silver bullet guarantee on apartments with adjoining corridors ( multistory )
COCKROACHES: WHAT PREPARATION IS REQUIRED FOR COCKROACHES?
Depends on the species of cockroach you have. German  cockroaches is a NO Preparation treatment you need to plant to be out of the kitchen for 90 minutes. Do not move the fridge or empty the panty. GISBORNE cockroaches put food away. Clear window sills,  pull curtains back and blinds up. Exclude pets and cover pet fish. You need to plan to leave the house for 2- 3 hours
COCKROACHES: I'VE GOOGLED COCKROACHES AND I SAW A GERMAN COCKROACH IN MY BATHROOM!!! HELP!!!
Unlikely. As German Cockroaches need to be somewhere warm, they are mostly not found in the bathroom. However in a large infestation they can sometimes be found through out a house. Mostly cockroaches in the bathroom are Bush cockroaches that have come inside by accident.
COCKROACHES: IF I STAND ON A COCKROACH WILL I SPREAD ITS EGGS?
NO! This is an urban myth . If you stand on a cockroach you will kill it and its babies.
COCKROACHES: WHAT DO I NEED TO DO BEFORE A BUSH COCKROACH TREATMENT?
Please clear any items on window sills. Pull curtains back and blinds up. Put food away. Cover pet or Gold fish.
COCKROACHES : ARE ALL PEST COCKROACHES FOUND SOMEWHERE WARM?
NO!   Only two species are found in warm areas. The rest prefer cool environments like outside bark gardens and foliage
FLEAS; WHAT PREPARATION IS REQUIRED FOR FLEAS?
Please clear the floors ( e.g. clothes electronics) and run the vacuum around the house. Please clear under beds. Pick electronics off the floor e.g. laptops modems. Cover or remove electronics e.g. security cameras. Please put  food away, cover pet fish and exclude pets You need to plan to leave the house for 3 hours to let the spray dry
FLEAS: HOW MANY CALLS FOR FLEAS ARE BED BUGS?
People are hyped up my misinformation on the internet and the media  sensationalizing   Bed bugs. They are uncommon in Auckland
FLEAS: DO YOUR FLEA TREATMENTS MAKE THE FLEAS GO AWAY IMMEDIATELY?
YES! Our treatments kill all the fleas present in the house/business. However  cocoons hatching out  new fleas. These new small black coloured fleas from cocoons take  up to four weeks to be treated.
FLEAS: HOW LONG DOES A FLEA TREATMENT TAKE TO WORK?
Our treatments kill all the adult fleas in the house or business immediately. The cocoons if present will all hatch out within 4 weeks. During the first four weeks you may get flea bites as the newly hatched fleas ( small and dark )  take a blood meal then perish.
FLEAS: WHAT DO I NEED TO DO BEFORE A FLEA TREATMENT FROM ACES?
Please take as many things off the floor as practical e.g. laptops, shoes and clothes. Please clear under beds. Please out food away. Please cover pet fish. Exclude your pets. And run the hoover around.
FLEAS: HOW MANY OF ACES FLEA TREATMENT CUSTOMERS HAVE A DOG OR CAT?
Commonly customers  do NOT have a cat or dog.  Mostly we don't know where the  fleas come from.
FLEAS: DO YOU OFFER FLEA TREATMENTS FOR OUTSIDE?
No we dont offer exterior treatments for fleas
FLIES: WHAT PREPARATION IS REQUIRED FOR FLIES?
Put food away. Clear window sills,  pull curtains back and blinds up. Exclude pets and cover pet fish. You need to plan to leave the house for 3 hours Electronics, please cover or remove these e,g, security cameras are often where spray needs to be applied.
FLIES: DO YOUR FLY TREATMENTS STOP FLIES FLYING INTO MY HOUSE OR BUSINESS?
NO!    If you want to stop flies coming into your home or business you need to put up some form of barrier e.g. mesh or close all the doors and windows and air condition the house/business.
GENERAL: DO I NEED TO PUT BEDDING AWAY BEFORE A HOUSE SPRAY?
No. This is not required by ACES pest control. This is because we use directional sprayers that only spray where directed. We DO NOT  use misters and foggers inside your house as these coat everything in your house with chemicals.
GENERAL: DO I NEED TO CLEAR OUT WARDROBES BEFORE A HOUSE SPRAY?
No. This is not required by ACES pest control.
GENERAL: IVE BOOKED AN INSECT TREATMENT WITH ACES PEST CONTROL, HOW LONG IS THE STAND DOWN PERIOD?
It depends on the treatment. Some have no stand down period e.g. ants others have 2-3  hours.   The stand down period is to let the spray particles/chemicals  dry and come out of suspension.
GENERAL: WHAT DO I DO AFTER A HOUSE TREATMENT/SPRAY
Once the 2-3 hour stand down period has passed, please re enter the house or business. Please open the windows and doors and let the air move for 30 minutes. Please wipe down any food preparation areas with a damp cloth.
MICE: WHAT PREPARATION IS REQUIRED FOR MICE?
Nothing. This a no preparation job
MICE: THE PLUMBER SAID MICE CHEW WATER PIPES BECAUSE THEY ARE THIRSTY
NO! Mostly chewed pipes are from mice. They don't drink water as they get their moisture from their food. They chew the soft plastic mains pressure water pipes as pleasant past time. Much like humans shew gum.
MICE: MICE ARE EASY TO KILL, WHY SHOULD I PAY AN EXTERMINATOR?
Mice are rapid and prolific breeders. When an infestation gets going you need professional help. Mice will make you and your family ill.
MICE: HOW DID THE MICE GET INTO MY HOUSE?
Once the job is completed we will show you exactly where the mice gained access
ORGANIC: ARE YOUR TREATMENTS ORGANIC?
No. Our treatments are synthetic chemicals. Many of them have the same safety profile as  organic treatments. Remember Lead  and Arsenic are organic . Organic doesn't  make it safe.
ORGANIC: ARE YOUR TREATMENTS AS SAFE AS ORGANIC TREATMENTS?
Yes. Organic Pyrethroid sprays have the same safety profile as synthetic Pyrethroid sprays. They are from the the same class and have similar characteristics in terms of  being low toxicity to mammals.
RATS: WHAT PREPARATION IS REQUIRED FOR RATS?
Nothing. Rats are NO preparation job
RATS: I CAN HEAR RATS IN MY CEILING SPACE, ARE THEY COMING FROM THE STREAM THAT RUNS THROUGH MY PROPERTY?
NO! The rats near the stream are the sewer rats that are poor climbers. The noises in your ceiling are either from roof rats who are excellent climbers. Or mice who can sometimes be found in a ceiling space or birds, in particular in spring.
RATS: IF A PEST CONTROL COMPANY USES BAIT TO TREAT RATS WILL THEY DIE INSIDE THE WALLS?
NO!  If the home owner uses non professional grade bait incorrectly you will make the rats sick and they will die in the walls. Professional grade bait used correctly drives them outside for water.
RATS: DO ULTRASONIC RAT REPELLING DEVICES WORK?
There is no scientific  evidence that they do or don't. At the moment its all subjective theory and customer comments,
RATS: THE ULTRASONIC REPELLING DEVICE SITE HAS LOTS OF CUSTOMERS SAY IT WORKS!
Ask the salesperson for a published study  that the devices work.  Remember the consumer protection groups in NZ and Australia have already established  that is no evidence that these devices work!
RATS: WILL MY CAT EAT A POISONED RAT AND DIE?
This is called secondary poisoning. Its has been documented in Birds of Prey. It has been never been documented in domestic cats or dogs. Anywhere in the world. Ever.
RATS: WILL THE TREATMENT AFFECT MY DOG?
No. We use controls that are excluded from your dog. This means your dog doesn't have access to the controls. There is NO risk to your pet dog.
SILVER BULLET ANTS: I WISH TO MAKE A CLAIM
The exterior spray chemicals  can not be  reapplied   before 60 days of the first application. If after this time your believe the ants are not being controlled, please get in contact with your invoice number so I can check the records of what was used and when.
SILVER BULLET BED BUGS: I WISH TO MAKE A CLAIM
Please note: A four week follow up visit is included in the original treatment cost. At the four week follow up visit I will inspect for any  life cycle of  bed bugs If after  four weeks you are still having issues please send your invoice number and I will get in contact. Please note if encasements are perforated then this voids the guarantee. Also if you have subsequent to treatment and follow up brought into your dwelling infested items e.g. infested bed  this also voids the guarantee.
SILVER BULLET BORER: I WISH TO MAKE A CLAIM
You need to wait for 9 months for the PestBor to control the Borer larvae After nine months if you see Frass ( yellow powder) coming from the Borer pinhole please send your invoice number and I will be contact.
SILVER BULLET COCKROACHES: I WSH TO MAKE A CLAIM
Sometimes cockroaches can be dormant and hide in your house. Also some of the treatments take up to one week to work. (i) German cockroaches. Mild infestation wait for one week. Heavy infestation two weeks. (ii) Gisborne cockroaches. Please wait for one week for the treatments to work. Also have your trimmed back the foliage touching your home/ structure?  If not, foliage touching the structure voids the guarantee.
SILVER BULLET FLEAS: HOW DO I MAKE A CLAIM?
To establish that the treatment has worked you need to wait for four weeks for the Insect Growth Regulator to work on the cocoons. If after four weeks you are still getting bites, you need to provide evidence that there are fleas causing the bites. A photo is preferred. Or a flea you have caught in a container. Bites from an unknown source do NOT  qualify for a guarantee claim.
SILVER BULLET FLES: I WISH TO MAKE A CLAIM
The silver bullet guarantee doesn't apply to flying insects. We can return and charges will apply. ACES pest control suggests you put up screens to block out the flies and or close doors and air condition your home.
SILVER BULLET MICE : I WISH TO MAKE A CLAIM
Mice are basically stupid. As a result they are little unpredictable. You need to wait two weeks for establish the treatment hasn't worked. If after two weeks you still have mice please send your invoice number and I will get in touch shortly.
SILVER BULLET RATS : I WISH TO MAKE A CLAIM
If after 2-3 weeks there are still signs rats are present please send your invoice number and I will be in contact shortly. Please note:  if you go a period of time after the two weeks with no evidence there are rats, these are most likely a new group of rats and not covered under the Silver Bullet Guarantee. Please contact me with your invoice number to discuss.
SILVER BULLET SPIDERS: I WISH TO MAKE A CLAIM
If after a week you are still seeing spiders please send your invoice number and I will get in contact. Please note the exterior webs need to be left up for seven days before being taken down with a broom or cloth ( not water blasted)
SILVER BULLET WASPS: I WISH TO MAKE A CLAIM
If after 3 days there are still wasps coming and going then please send your invoice number and I will be in contact shortly. This has happened only once in 15 years of trading.
SILVER BULLET: IS THE GUARANTEE AVAILABLE TO COMMERCIAL CUSTOMERS?
No. The Silver bullet guarantee is not available to commercial customers.
SILVER BULLET: DOES THE GUARANTEE COVER MULTISTORY APARTMENTS?
No.  As the pest issue can be coming from the apartment along the corridor or through the building services. ACES pest control suggests you ask the body corporate if they have a pest controller already working for them.
SILVER BULLET: DOES THE GUARANTEE COVER FLYING INSECTS?
No. ACES pest control can not stop flying insects flying in though open doors/windows. Therefore the silver bullet guarantee does not cover flying insects.
SILVER BULLET FLEAS : I STEAM CLEANED MY FLOORS AFTER YOUR FLEAS TREATMENT AND WANT TO MAKE A CLAIM ON THE GUARNATEE
If you steam clean the floors in the first four weeks after a flea treatment you void the guarantee.
SILVER BULLET FLEAS: IVE USED SUPERMARKET PET TREATMENTS FOR MY PET AND STILL HAVE FLEAS
If you choose to use supermarket or pet shop fleas treatments to treat your pet (s) for fleas then this voids the Silver Bullet Gaurantee.
SPIDERS: WHAT PREPARATION IS REQUIRED FOR SPIDERS?
Please leave spider webs up. Put food away. Clear window sills,  pull curtains back and blinds up. Exclude pets and cover pet fish. Windows shut is preferred but not essential You need to plan to leave the house for 3 hours Please schedule house washes before the treatment ( not same day or after)
SPIDERS: SHOULD I TAKE MY SPIDER WEBS DOWN STRAIGHT AWAY?
No. Please wait a week for the spiders to run over the webs then remove them. After a week, please use a broom (not water) to remove the webs
WASPS: WHAT PREPARATION IS REQUIRED FOR WASPS?
Nothing. Please leave the nest alone.
WASPS: ONCE YOU HAVE DESTROYED MY WASP NEST WILL IT COME BACK?
Once the nest is destroyed it can't come back to life. Once the queen is dead the entire nest dies. Sometimes we take the nest away too.
WASPS: I SEE LOTS OF WASPS AROUND MY DECK OUTSIDE WHY IS THAT?
Wasps harvest wood to make into paper for their nests. If you have unpainted wood then it could be bringing in the wasps so they can harvest it. You may wish to paint or varnish the wood and the wasps may go else where.
WASPS: HOW DO I FIND WHERE THE WASPS NEST IS?
Wasps fly in one of two directions, either to the nest or to a food or water source. You need to observe their flight patterns to find their nest.
WASPS: IM SEEING A LOT OF WASPS HOW FAR AWAY IS THEIR NEST?
Wasps fly up to 200m to forge.Your nest (s) is/are within 200m of the wasps you are seeing.
WASPS: I AM SEEING A LOT OF WASPS AROUND, CAN YOU REDUCE THEIR NUMBERS DOWN?
NO. We only offer wasp nest destruction as a service. Please find  the nest first and then contact ACES pest control.
WASPS: HOW DO YOU KILL THE WASPS OUTSIDE OF THE NEST?
Wasps use the nest to feed. They only gather raw materials and can not feed themselves. When the nest is destroyed the returning wasps are trapped outside and can not feed. After a few hours they will go away.
WASPS: CAN YOU FIND THE NEST ON MY PROPERTY
NO. We don't offer a wasp nest finding service. Please find the nest then call us.

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