ANTS: WHAT PREPARATION IS REQUIRED FOR ANT TREATMENT?
Nothing. No preparation treatment. You do not need to leave the house
ANTS: CAN SOME ANTS EAT THE WOOD MY HOUSES?
NO! None of NZs pest ant species eat wood
ANTS: FOR AN ANT TREATMENT HOW LONG DO I HAVE TO BE OUT OF THE HOUSE?
You don't! We don't do an interior spray. You can be there while we do the job.
BEES IN A STRUCTURE
Once bees are inside a structure e.g. a wall they can not be recovered. Even the Bee association advises they need to be destroyed. If left for sometime they will make honey comb and honey. The honey has a strong pungent odour and will attract more bees in the future. Once they have started making honey you may need enlist the services of a builder to get inside the structure and remove the honey comb. Otherwise new nests of bees will be attracted to smell of the honey.
BEES OUTSIDE A STRUCTURE (BEE BALL)
In spring young vigorous queens leave bee hives and take some of the bees with them. The are looking for a suitable place for a new nest. They can form a bee ball. This is where the bees hold onto each other and form a ball of bees. Commonly they are only there for a day or less and mostly hanging on something e.g. branch in a tree. The good news is that they can be rescued. Call the Bee Association and they will send around a local bee keeper to rehome them. Happy ending for all concerned.
BORER: WHAT PREPARATION IS REQUIRED FOR BORER?
All insulation needs to be removed. All timber needs to be bare ( free of paint and varnish). Under the house needs to clear for access to do the treatment Please clear under the house of hazards e.g. broken glass
BORER: HOW LONG DOES A TYPICAL BORER JOB TAKE?
Depending on the size of the house and areas treated 1-2 days
BORER: I HAVE SOME FURNITURE WITH BORER HOLES IN IT. CAN YOU TREAT THIS?
Sorry we don't offer a service for the treatment of Borer in furniture.
BED BUGS : WHAT PREPARATION IS REQUIRED FOR BED BUGS?
Nothing. No preparation treatment.
BED BUGS: HOW MANY BED BUG CALLS TO ACES ARE ACTUALLY BED BUGS?
Bed bugs are not common in NZ . Of the people calling saying they have bed bugs, most of these are from UNEXPLAINED BITES. These people have not seen a Bed Bug and only have bites. Bed bugs are only 1/20 of the people calling in saying they have bed bugs. People with Bed bugs always see them, and have no issues sending a photo of one.
BED BUGS: I WENT TO THE DOCTOR WITH SOME INSECT BITES AND HE TOLD ME IT'S BED BUGS?
NO! Bites are not diagnostic of the type of pest. Your Doctor is misinformed.
BED BUGS: I HAVE BITES IN A LINE IT MUST BE BED BUGS ?
NO! Bites alone can not diagnose what is biting you.
BED BUGS: HOW DO YOU TREAT BED BUGS?
Bed bugs requires plan based on your situation. This often requires more than just chemical spray.
BED BUGS: I HAVE BITES BUT DON'T HAVE PETS SO IT CAN'T BE FLEAS THEREFORE IT MUST BE BED BUGS?
NO! You need to see/ catch/ describe what insect is biting you. Once we have identified the type of pest we can get a plan together.
BED BUGS: I HAVE A FEW BITES FROM AN UNSEEN INSECT IS IT BED BUGS?
NO! Bed bugs can not be diagnosed alone by bites.
COCKROACHES: WHAT PREPARATION IS REQUIRED FOR COCKROACHES?
Depends on the species of cockroach you have.
COCKROACHES: DO I NEED TO EMPTY THE PANTR AND MOVE THE FRIDGES BEFORE YOU ARRIVE
NO. Please do not empty the pantry or move the fridge/freezer.
COCKROACHES: I'VE GOOGLED COCKROACHES AND I SAW A GERMAN COCKROACH IN MY BATHROOM!!! HELP!!!
Unlikely. As German Cockroaches need to be somewhere warm, they are mostly not found in the bathroom. Mostly cockroaches in the bathroom are Bush cockroaches that have come inside by accident.
COCKROACHES: IF I STAND ON A COCKROACH WILL I SPREAD ITS EGGS?
NO! This is an urban myth . If you stand on a cockroach you will kill it and its babies.
COCKROACHES: WHAT DO I NEED TO DO BEFORE A GISBORNE COCKROACH TREATMENT?
Please clear any items on window sills. Pull curtains back and blinds up. Put food away. Cover pet fish (Gold fish).
COCKROACHES : ARE ALL PEST COCKROACHES FOUND SOMEWHERE WARM?
NO! Only two American and German cockroaches are found in warm areas. The rest prefer cool environments like outside bark gardens and foliage
FLEAS; WHAT PREPARATION IS REQUIRED FOR FLEAS?
Please clear the floors ( e.g. clothes electronics) and run the vacuum around the house. Please clear under beds. Pick electronics off the floor e.g. laptops modems. Cover or remove electronics e.g. security cameras. Please put food away, cover pet fish and exclude pets You need to plan to leave the house for 3 hours to let the spray dry
FLEAS. HOW DO I TREAT MY PET FOR FLEAS?
We do not offer any treatments for pets such as cats or dogs. You need to take the advice of your Vet and use their recommended products to treat your pet.
FLEAS: HOW MANY CALLS FOR FLEAS ARE BED BUGS?
People are hyped up my misinformation on the internet and the media sensationalizing Bed bugs. They are uncommon in Auckland
FLEAS: DO YOUR FLEA TREATMENTS MAKE THE FLEAS GO AWAY IMMEDIATELY?
YES! Our treatments kill all the fleas present in the house/business. However cocoons can hatch out new fleas. We add in an Insect Growth Regulator ( IGR) to the flea spray. The fleas in the cocoons can take up to four weeks to hatch out.
FLEAS: HOW LONG DOES A FLEA TREATMENT TAKE TO WORK?
Our treatments kill all the adult fleas in the house or business immediately. Cocoons if present will all hatch out within 4 weeks. During the first four weeks as the freshly hatched fleas from the cocoons take their first meal you may get a few bites. They the fleas perish when they try to grow.
FLEAS: HOW MANY OF ACES FLEA TREATMENT CUSTOMERS HAVE A DOG OR CAT?
Commonly customers do NOT have a cat or dog. Mostly we don't know where the fleas come from.
FLEAS: DO YOU OFFER FLEA TREATMENTS THE OUTSIDE?
No we dont offer exterior treatments for fleas
FLIES: WHAT IS THE PREPARATION FOR A FLY TREATMENT ?
Please put away food, pull up blinds and curtains. Cover pet fish ( Gold fish).
FLIES: DO YOUR FLY TREATMENTS STOP FLIES FLYING INTO MY HOUSE OR BUSINESS?
NO! If you want to stop flies coming into your home or business you need to put up some form of barrier e.g. mesh or close all the doors and windows and air condition the house/business.
GENERAL: DO I NEED TO PUT BEDDING AWAY BEFORE A HOUSE SPRAY?
No. This is not required by ACES pest control. This is because we use directional sprayers that only spray where directed.
GENERAL: DO I NEED TO CLEAR OUT WARDROBES BEFORE A HOUSE SPRAY?
No. This is not required by ACES pest control.
GENERAL: IVE BOOKED AN INSECT TREATMENT WITH ACES PEST CONTROL, HOW LONG IS THE STAND DOWN PERIOD?
It depends on the treatment. Some have no stand down period e.g. ants others have 2-3 hours. The stand down period is to let the spray chemicals dry and settle.
GENERAL: WHAT DO I DO AFTER A HOUSE TREATMENT/SPRAY
Once the 2-3 hour stand down period has passed, please re enter the house or business. Please open the windows and doors and let the air move for 30 minutes. Please wipe down any food preparation areas with a damp cloth.
MICE: WHAT PREPARATION IS REQUIRED FOR MICE?
Nothing. This a NO preparation job
MICE: THE PLUMBER SAID MICE CHEW WATER PIPES BECAUSE THEY ARE THIRSTY
NO! Mice don't drink water as they get their moisture from their food. They chew the soft plastic mains pressure water pipes as pleasant past time. The mice are as surprised as you are when water comes gushing out of the mains water pipes.
MICE: MICE ARE EASY TO KILL, WHY SHOULD I PAY AN EXTERMINATOR?
True mice are stupid. But they are rapid breeders. Without the experience of a Professional pest controller you are unlikely to get them all. Best to trust the professional who nails all of them every time.
MICE: HOW DID THE MICE GET INTO MY HOUSE?
Mice are stupid but predictable. For older homes e.g. villas they come up from under house around the pipes. Normally under the kitchen sink. For new homes on a concrete slab, they come in via the garage door. Uncommonly they can come in via trees touching the roof line.
ORGANIC: ARE YOUR TREATMENTS ORGANIC?
No. Our treatments are synthetic chemicals. Many of them have the same safety profile as organic treatments. Remember Lead and Arsenic are organic . Organic doesn't make it safe.
ORGANIC: ARE YOUR TREATMENTS AS SAFE AS ORGANIC TREATMENTS?
Yes. Synthetic Pyrethroid sprays have the same safety profile as Organic ones. They are from the the same class and have similar characteristics in terms of being low toxicity to mammals.
RATS: WHAT PREPARATION IS REQUIRED FOR RATS?
Nothing. Rats are NO preparation job
RATS: I CAN HEAR RATS IN MY CEILING SPACE, ARE THEY COMING FROM THE STREAM THAT RUNS THROUGH MY PROPERTY?
NO! The rats near the stream are the sewer rats that are poor climbers. The noises in your ceiling are either from roof rats who are excellent climbers. Or mice who can sometimes be found in a ceiling space or birds, in particular in spring.
RATS: IF A PEST CONTROL COMPANY USES BAIT TO TREAT RATS WILL THEY DIE INSIDE THE WALLS?
UNLIKELY. If the home owner uses non professional grade bait incorrectly you will make the rats sick and they will die in the walls. Professional pest controllers reduce the chance of this happening by their techniques and professional grade products.
RATS: DO ULTRASONIC RAT REPELLING DEVICES WORK?
UNLIKELY: There is no scientific evidence that they do or don't. At the moment its all subjective theory and customer comments.
RATS: THE ULTRASONIC REPELLING DEVICE SITE HAS LOTS OF CUSTOMERS SAY IT WORKS!
Ask the salesperson for a published study that the devices work. Remember the consumer protection groups in NZ and Australia have already established that is no evidence that these devices work!
RATS: WILL MY CAT/DOG EAT A POISONED RAT AND DIE?
This is called secondary poisoning. It's has been documented in Birds of Prey. It has NEVER been documented in domestic cats or dogs. Anywhere in the world.
RATS: WILL THE TREATMENT AFFECT MY DOG?
We use controls that are excluded from your dog. This means your dog doesn't have access to the controls. There is NO risk to your pet dog.
SILVER BULLET ANTS: I WISH TO MAKE A CLAIM
The species of ant determines how long the treatments take to be effective. This times ranges from one to 8 weeks. If after this time your believe the ants are not being controlled, please get in contact with your invoice number and we can get a plan together.
SILVER BULLET BED BUGS: I WISH TO MAKE A CLAIM
Please note: A four week follow up visit is included in the original treatment cost. At the four week follow up visit I will inspect for any life cycle of bed bugs If after four weeks you are still having issues please send your invoice number and I will get in contact.
15 YEAR GUARANTEE BORER: I WISH TO MAKE A CLAIM
You need to wait for 9 months for the PestBor to control the Borer larvae After nine months if you see Frass ( yellow powder) coming from the Borer pinhole please send your invoice number and I will be contact.
SILVER BULLET GAURANTEE COCKROACHES: I WSH TO MAKE A CLAIM
For Gisborne cockroaches, sometimes these cockroaches can be dormant and hide in your house. As a result you may need a week to allow the treatments to work. Have your trimmed back the foliage touching your home/ structure? If not please trim the foliage back to a 5cm gap and get in touch.
SILVER BULLET GUARANTEE FLEAS: HOW DO I MAKE A CLAIM?
To establish that the treatment has worked you need to wait for four weeks for the Insect Growth Regulator to work on the cocoons. If after four weeks you are still getting bites, you need to provide evidence that there are fleas causing the bites. A photo is preferred. Or a flea you have caught in a container. You need to treat pet Cats and Dogs under the direction of your Vet, with products purchased from your Vet. Supermarket and Pet Shop products void the guarantee.
SILVER BULLET GUARNATEE FLES: I WISH TO MAKE A CLAIM
Flying insects are not included by the SILVER BULLET GUARNATEE
SILVER BULLET GUARNATEE MICE : I WISH TO MAKE A CLAIM
If after two weeks you still have mice please send your invoice number and I will get in touch shortly.
SILVER BULLET GUARNATEE RATS : I WISH TO MAKE A CLAIM RATS : I WISH TO MAKE A CLAIM
If after 2 weeks there are still signs rats are present please send your invoice number and I will be in contact shortly.
SILVER BULLET SPIDERS: I WISH TO MAKE A CLAIM
If after a week you are still seeing spiders please send your invoice number and I will get in contact. Please note the exterior webs need to be left up for seven days before being taken down with a broom or cloth ( not water blasted)
SILVER BULLET WASPS: I WISH TO MAKE A CLAIM
If after 3 days there are still wasps coming and going then please send your invoice number and I will be in contact shortly. This has happened only once in 15 years of trading.
SILVER BULLET GUARNATEE : IS THE GUARANTEE AVAILABLE TO COMMERCIAL CUSTOMERS?
No. The Silver bullet guarantee is not available to commercial customers.
SILVER BULLET GUARANTEE: DOES THE GUARANTEE COVER FLYING INSECTS?
No. The silver bullet guarantee does not cover flying insects.
SILVER BULLET GUARANTEE FLEAS : I STEAM CLEANED MY FLOORS AFTER YOUR FLEAS TREATMENT AND WANT TO MAKE A CLAIM ON THE GUARNATEE
If you steam clean the floors in the first four weeks after a flea treatment you void the guarantee.
SILVER BULLET GUARANTEE FLEAS: I'VE USED SUPERMARKET PET TREATMENTS FOR MY PET AND STILL HAVE FLEAS
The Guarantee only applies if you use products purchased from your Vet for your pet. If you choose to use supermarket or pet shop this voids the Silver Bullet Guarantee.
SPIDERS: WHAT PREPARATION IS REQUIRED FOR SPIDERS?
Please leave spider webs up. Put food away. Clear window sills, pull curtains back and blinds up. Exclude pets and cover pet fish. Windows shut is preferred but not essential You need to plan to leave the house for 3 hours Please schedule house washes before the treatment ( not same day or directly after)
SPIDERS: SHOULD I TAKE MY SPIDER WEBS DOWN STRAIGHT AWAY?
No. Please wait a week for the spiders to run over the webs then remove them. After a week, please use a broom (not water) to remove the webs
WASPS: WHAT PREPARATION IS REQUIRED FOR WASPS?
Nothing. Please leave the nest alone.
WASPS: ONCE YOU HAVE DESTROYED MY WASP NEST WILL IT COME BACK?
Once the nest is destroyed it can't come back to life. Once the queen is dead the entire nest dies. Sometimes we take the nest away too.
WASPS: I SEE LOTS OF WASPS AROUND MY DECK OUTSIDE WHY IS THAT?
Wasps harvest wood to make into paper for their nests. If you have unpainted wood then it could be bringing in the wasps so they can harvest it. You may wish to paint or varnish the wood and the wasps may go else where.
WASPS: HOW DO I FIND WHERE THE WASPS NEST IS?
Wasps fly in one of two directions, either to the nest or to a food and/or water source. You need to observe their flight patterns to find their nest.
WASPS: IM SEEING A LOT OF WASPS HOW FAR AWAY IS THEIR NEST?
Wasps fly up to 200m to forge. Your nest (s) is/are within 200m of the wasps you are seeing.
WASPS: I AM SEEING A LOT OF WASPS AROUND, CAN YOU REDUCE THEIR NUMBERS DOWN?
NO. We only offer wasp nest destruction as a service. Please find the nest first and then contact ACES pest control.
WASPS: ONCE YOU HAVE KILLED THE NEST, WHAT ABOUT THE FORGING WASPS OUTSIDE THE NEST?
Wasps use the nest to feed. They only gather raw materials and can not feed themselves. When the nest is destroyed the returning wasps are trapped outside and can not feed. After a few hours they will go away.
WASPS: CAN YOU FIND THE NEST ON MY PROPERTY
NO. We don't offer a wasp nest finding service. Please find the nest then call us.
"As a Barfoot and Thompson Property Assistant I've used Aces on multiple occasions, every time providing work of a fantastic standard. Aces are very knowledgeable, always give an honest opinion and reasonably priced.
I completely recommend Aces and their services."
- Thomas, Barfoot and Thompson